Help users to build scheduling infrastructure and offer real-time booking.
Help users to build scheduling infrastructure and offer real-time booking. Main Challenge is this product provide a complete reservation system for many industries like SaaS applications, marketplaces, governments, universities, etc. with single but customizable platform.
I was Responsible for leading the UX and design system, I was aided by a fantastic engineering team that made white-level booking possible. In just four months the design of dashboard has led to stronger conversion (18.7% increase in conversion rate) and significant business growth (45% increase in growth rate).
Problem Definition
Few platform offer white label booking software
One platform which is customisable many time based on brand
Minimalise the complex features
Some findings from testing the initial product
1. Complex Resource Management
2. No Standard Booking Site for industries we need to add that
3. User friction
4. Need control over the system
5. Reduce dependancy
6. Lack of findability
7. Complex and lengthy process to create a ea booking which needs to minimized
8. Lack of consistency and standards
9. Improve UI design within smaller screen
Through our background research, we noticed a disconnect between users wanting to impact the spaces they inhabit, but having no clear avenue to do so. The problem space consists of three key gaps, which serve as areas for opportunity.
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Real-time booking system-
New version makes it possible to deploy complete instant commerce marketplaces in a fraction of the time it would take to build from scratch.
Total Control over the system-
Comprehensive admin dashboard to build bookables with tailored settings.
Email and SMS creation-
It has tobe an automated system and should be easy to create and manage Emails. Previous system had 3 different places to manage personalise messaging. The new design make this process as much as easier possible.